Fresh Labels — Powered by ShopZoneng.com

Policies and Customer Care


Welcome to Fresh Labels!

At Fresh Labels, powered by ShopZoneng.com, we believe in quality, trust, and style for every generation.
Our commitment is to provide the best clothing and accessories for men, women, children, and newborns — and ensure you enjoy a smooth shopping experience.
Below are our Terms and Conditions, Privacy Policy, and Return/Exchange Policy for your reference.


Terms and Conditions

Please read carefully. By accessing our website or placing an order, you agree to the following Terms and Conditions.

Products

We offer a range of clothing and accessories for men, women, children, and newborns. We strive to describe all items accurately. Please note that colors may vary slightly due to screen differences.

Orders

All orders are subject to availability. We reserve the right to cancel or refuse any order due to stock issues, payment problems, or other reasons.

Pricing

All prices are listed in [Currency] and are subject to change without notice. Shipping charges will be calculated at checkout.

Payment

We accept [list payment methods, e.g., bank transfer, debit/credit cards, Paystack, Flutterwave].
Orders are processed once full payment has been received.

Shipping & Delivery

We deliver nationwide within Nigeria. Delivery times vary depending on your location.
Fresh Labels is not responsible for delays caused by courier companies or unforeseen circumstances.

Limitation of Liability

Fresh Labels is not liable for any indirect, incidental, or consequential damages that may arise from the use of our website, services, or products.


Privacy Policy

Your privacy is important to us.
This policy explains how Fresh Labels, powered by ShopZoneng.com, handles your information.

Information We Collect

We collect personal details such as your:

  • Name

  • Delivery address

  • Email address

  • Phone number

  • Payment information

when you place an order or sign up for updates.

How We Use Your Information

We use your data to:

  • Process your orders

  • Communicate with you regarding your purchases

  • Provide updates about promotions and offers (if you opt in)

We do not sell or share your personal information with outside parties, except for delivery services handling your order.

Security

We implement reasonable measures to protect your information but cannot guarantee complete security over the internet.


Return and Exchange Policy

At Fresh Labels, we want you to be fully satisfied with every purchase.

Eligibility for Return or Exchange

  • Returns/exchanges must be requested within [7 days] of receiving your item.

  • Items must be unworn, unwashed, and in original condition with tags attached.

  • Some items like underwear, earrings, and other intimate products cannot be returned for hygiene reasons.

How to Initiate a Return

Please email us at 📧 [Your Email] with your order number and reason for return.
We will guide you through the return process.

Return Shipping

Unless the return is due to an error from our side (wrong or faulty item), the customer is responsible for return shipping costs.


Contact Us
For any questions, please feel free to contact our support team:

📧 Email: 230 Abuja Main Plaza, Beside Utako Market, Jabi , Abuja
📞 Phone/WhatsApp: +234 803 727 9482
🌐 Website: www.shopzoneng.com


Thank you for shopping with Fresh Labels!

Stay stylish, stay fresh. 🌟